• Focused on customer service
  • Premiere's high rate of customer satisfaction is based on excellent working relationships, a real understanding our customers' requirements and a commitment to continuous improvement.                              

  • Strong account management and a focus on customer care ensures that we not only meet requirements but also identify potential improvements and benefits for our customers.

    Our customer base has its own dedicated customer care team to help with any queries ranging from quotations and orders through to delivery dates. This ensures that customers always receive a quick and efficient response from someone who understands their requirements.

     

    Other features of Premiere's customer-centric approach include:

    - Daily customer care meetings covering the previous 24 hrs and potential issues in the next 48 hrs
    - Weekly customer care meetings
    - Monthly customer care reviews
    - Aligning our processes with those of our customers to optimise operational efficiency
    - Regular communication to keep customers informed and updated

  • Lead times update - April 2016
  • Here at Premiere, we are proud of our service and the excellent lead times we offer to our customers. In fact, we are ahead of our competitors in many ways, and plan to keep it that way.
  • We want to take the opportunity of updating you with current lead time details at Premiere, so that you can see how long a request might take to process, and to help you plan your work. We’ll be updating this information as it changes during the year.

    We have been experiencing particularly high order volumes of late, and have proactively invested in team resource and processes to maintain customer service levels. This has meant that Premiere has been able to exceed all published lead times. Whilst we are delighted with this, we are always looking to continue to improve our offering.

    With the peaks and troughs of workload experienced in the industry, customers may sometimes find that, while all published lead times are met, we may achieve a different speed of delivery within this timeframe than previously experienced.

    For example, it’s possible that a refurbishment project needing Senator product is delivered in 5 working days, or 9 working days from the date of order, while still being within the published lead time of 10 working days. This will depend upon manufacturing capacity available at the time, and we will always keep you informed of when to expect your order.

    We are often able to react more quickly than the published lead times, so if you have any specific requests then please let us know, we will do our utmost to meet your requirements.

  • Lead times
  • We will confirm your delivery date within 48 hours of receipt of confirmed order. If you are using Premiere’s Visibility system to place and view your order progress, please note that we will confirm if your requested-by delivery date is available, or offer alternatives.

    In a large percentage of cases we deliver well within our maximum lead times, however in order to optimise our logistics planning we do need those initial 48 hours to plan deliveries before confirmation is issued.

  • Customer Service 1 Image
Quality assured

The Greener Choice

When it comes to considering the environment, Premiere leads the way. We have a host of eco-initatives in place and are proud to hold many coveted accreditations.

Fast turnaround times

Fast turnaround times

Premiere is known for its fast turnaround times to meet customer needs and delivery by our own fleet of lorries makes turnaround times even faster.

The Greener Choice

High quality, great value

Quality is assured as all products are manufactured at our state-of-the-art factory which also means we can cater for volume orders and keep costs down.

Accreditations >

Committed to quality

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