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Sentinel – working with Premiere for over 10 years

Sentinel is a locally run housing association in north Hampshire.A single organisation of over 200 staff, Sentinel manage a property portfolio of 10,000 homes, 3,400 garages, 20 shops plus support services for thousands more customers.

Sentinel are a not-for-profit landlord, where any surplus from the £60m a year turnover is reinvested back into neighbourhoods, such as on more upgrades of existing homes, regenerating outdated estates, or building more homes.
Premiere have been working with Sentinel for over 10 years – a partnership based on providing quality products with excellent service.

Project overview

Sentinel Housing Association needed a partner for a kitchen refurbishment scheme to provide some 400-600 kitchens per year in the Hampshire area, over the next 3 years. Premiere were invited to submit their offer in the tender process. While Sentinel were of course familiar with Premiere’s offer, an unbiased and detailed tender process was undertaken to ensure fair supplier selection and best use of the budget allowed.

Premiere were very pleased to be awarded the contract, which was based on the ability to provide a superior product, along with design, delivery and supporting customer service to deliver a seamless, hassle free solution.

“Following an OJEU procurement exercise in 2014 for the supply of kitchens, we interviewed multiple UK based manufacturers. Premiere Kitchens was the clear leader for several reasons. They were the only company that focused on the strength and the rigidity of the carcasses and understood the importance of this to Sentinel and our customers.

We at Sentinel want our kitchens to last a minimum of 25 years and we have the confidence that Premiere’s product will stand the test of time due to it’s solid construction. Premiere use an 18mm carcass with traditional glue and dowel system, 8mm thick MFC back and all underpinned with a lifetime guarantee on the hinges and drawer boxes. This means that Premiere offer the Best Value in terms of longevity, as their product helps reduce our maintenance costs.

The ranges we could offer the customers reflected both traditional and modern designs and the finished product was of the highest standard. We also have guaranteed regular deliveries, which has meant we can reduce the time it takes to replace kitchens in our homes.

Visibility (Premiere’s innovative online ordering system) has been a great piece of added value and helps us monitor the programme, access plans and download colour usage reports at a click of a button.

We have an excellent working relationship with Premiere and we both continuously improve and innovate with their support.

Premiere always deliver on their promises”

Caroline Madden
Programme Manager
Sentinel Housing Association

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